Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Shangri-La Hotel Kuala Lumpur

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Private swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

 Spa and relaxation

Spa & wellness center

Turkish bath

Reflex massage

Steam bath

Jacuzzi

Editorial review:

This Shangri-la hotel in Kuala Lumpur has gotten mixed reviews in the past but possesses many positive features, such as a devoted and friendly staff which does its outmost to make your stay pleasant and a huge and varied breakfast buffet with amazingly good fare.

Overview

Shangri-La Hotel Kuala Lumpur is a 28-story hotel in Kuala Lumpur within short distance of National Monument, Bank Negara Money Museum and Putra World Trade Centre. Renovated in 2009, the hotel features traditional architecture.

This charming property is 10 minutes' walk to Petronas Twin Towers, Suria KLCC and Bukit Nanas Forest Reserve. Shangri-La Hotel Kuala Lumpur lies within a 30-minute walk from the center of Kuala Lumpur.

The nearby surroundings feature convention centers and banks.

The property enjoys superb location within a 20-minute drive to Sultan Abdul Aziz Shah airport.

Rooms

The rooms in Shangri-La Hotel Kuala Lumpur come with an iron with ironing board, a closet, individual climate control, free Wi-Fi and TV with satellite channels. Many rooms offer a magnificent view over the city. The rooms are decorated in beautiful design and equipped with a toaster, a microwave and a kettle as well as en suite bathrooms with toiletries, a hairdryer and a separate shower.

Eat & Drink

The authentic restaurant serves excellent local meals. The snack bar provides snacks and sashimi along with exclusive drinks. Guests can dine in Lafite and Cuisine Gourmet by Nathalie located within a 5-minute walk of the property.

You can start your day with a buffet breakfast, which costs MYR 66 per person per night. 

Services

Shangri-La Hotel Kuala Lumpur also offers cars and limousines for rent.

Relax

A variety of treatments includes reflex massage and Turkish steam bath. A fitness center, a gym and an aerobics studio are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2009.  Number of floors:   28.  Number of rooms:   662.

This field is required.
Email not defined
 Open
WRITE A QUICK REVIEW
Very Bad Excellent
1 2 3 4 5 6 7 8 9 10
Rate this hotel
YOUR IMPRESSION OF THE HOTEL

In general

Pros

Cons

YOUR DETAILS
First Name
Email
Cancel
To get your review moderated and published, please read our Terms and Conditions.

Facilities

General

  • Free Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Free safe at reception
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/club floor
  • Lobby
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • Beauty salon
  • Luggage storage
  • Exterior corridors
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Tennis court
  • Tennis

Services

  • Airport shuttle
  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service

Dining facilities

  • Half board
  • Paid breakfast
  • Continental breakfast
  • Breakfast room
  • A la carte restaurant
  • Poolside snack bar
  • Outdoor dining area
  • Cafe
  • Catering service
  • Halal food
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Secretarial service
  • Projector
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Children's pool
  • Kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Jacuzzi
  • Sun terrace
  • Garden area
  • Television in lobby
  • Reflex massage

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Rollaway beds
  • Ironing facilities
  • In-room desk
  • Dining table

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Slippers

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • International calls
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    2.8 km
Airports
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Lafite
    30 m
  • Hard Rock Cafe (cuisine: American)
    160 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Rooms and availability

Shangri-La Hotel Kuala Lumpur photos Room
Premier Double Room
Bed type: Double bed or King-size bed or Double bed or Twin beds
Size: 42 m²
Check Prices
  • Free Wi-Fi
  • Air conditioning
  • Shower
  • — Less information+ More information
Room facilities
    Shangri-La Hotel Kuala Lumpur photos Room
    Premier Suite
    Bed type: King-size bed or Twin beds or Double bed
    Size: 80 m²
    Check Prices
    • Free Wi-Fi
    • Air conditioning
    • Shower
    • — Less information+ More information

    Suite|Premier Suite

    Room facilities
      Shangri-La Hotel Kuala Lumpur photos Room
      Premier Deluxe Double Room
      Bed type: Double bed or King-size bed or 2 Single beds
      Size: 42 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      Deluxe|Premier Room

      Room facilities
        Shangri-La Hotel Kuala Lumpur photos Room
        Standard Double Room
        Bed type: King-size bed
        Check Prices
        — Less information+ More information

        Standard|Horizon Club King

        Shangri-La Hotel Kuala Lumpur photos Room
        Suite
        Bed type: King-size bed
        Check Prices
        • Free Wi-Fi
        — Less information+ More information
        Room facilities
          Shangri-La Hotel Kuala Lumpur photos Room
          Executive Deluxe Double Room
          Bed type: Double bed or King-size bed or 2 Single beds
          Size: 39 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          Deluxe|Club Room Horizon Executive

          Room facilities
            Shangri-La Hotel Kuala Lumpur photos Room
            Deluxe Double Room
            Bed type: Double bed or King-size bed
            Size: 37 m²
            Check Prices
            • Air conditioning
            — Less information+ More information

            Deluxe|Deluxe

            Room facilities
              Shangri-La Hotel Kuala Lumpur photos Room
              Executive Double Room
              Bed type: King-size bed or Double bed or 2 Single beds
              Size: 40 m²
              Check Prices
              • Free Wi-Fi
              • Air conditioning
              • Shower
              • — Less information+ More information
              Room facilities
                Shangri-La Hotel Kuala Lumpur photos Room
                Executive Suite
                Bed type: King-size bed or Twin beds or Double bed
                Size: 74 m²
                Check Prices
                • Free Wi-Fi
                • Air conditioning
                — Less information+ More information

                Suite|Executive Suite

                Room facilities

                  How to reach hotel

                  hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
                  Show big map »

                  Hotel Address:

                  11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

                  Get directions
                  City Center
                  • Kuala Lumpur
                    2.8 km
                  Airports
                  Train Stations
                  • Ampang Park Station
                    1.6 km
                  • Old Kuala Lumpur Railway Station
                    2.2 km
                  Restaurants
                  • Lafite
                    30 m
                  • Hard Rock Cafe (cuisine: American)
                    160 m
                  Hotel information
                  • Check-in:
                    from  12 pm
                  • Check-out:
                    until  12 pm
                  • Year renovated:
                    2009
                  • Number of floors:
                    28
                  • Number of rooms:
                    662

                  Hotel Awards

                  MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                  According to guest reviews, the hotel has been rated as
                  Best Spa Hotels in Malaysia

                  Use Badge

                  Shangri-La Hotel Kuala Lumpur Location

                  Legend
                  • Current hotel
                  • Hotels nearby
                  • Other hotels
                  • Airports
                  • Underground stations
                  • Train stations
                  • Parks
                  • Tourist attractions
                  • Museums
                  • Convention centers
                  • Stadiums
                  • Food and meals
                  • General

                  Hover above the icons to see hotel photo and details.

                  Click the hotel to go to the main hotel page.

                  Route Planner
                  Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                  What's nearby

                  Tourist attractions

                  • KL Hop-On Hop-Off City Sightseeing - 400 m

                  Popular areas

                  • Kuala Lumpur City Centre - 1.0 km

                  Places of interest

                  • Menara KL Tower - 300 m
                  • Dang Wangi - 500 m
                  • Malaysian Philharmonic Orchestra - 700 m
                  • Kuala Lumpur Convention Center - 700 m
                  • Aquaria KLCC - 700 m
                  • Petrosains Science Discovery Centre - 800 m
                  • Jalan Alor - 900 m
                  • Bukit Bintang Monorail Station - 1.0 km
                  • Medan Tuanku - 1.0 km
                  • Starhill Gallery - 1.0 km

                  Shopping areas

                  • Capital Square - 700 m
                  • Pavilion Mall - 900 m

                  Monuments and Landmarks

                  • Menara KL Tower - 300 m
                  • Petronas Twin Towers - 600 m
                  • Kuala Lumpur City Centre KLCC - 700 m
                  • Bukit Bintang Monorail Station - 1.0 km

                  Museums

                  • KLCC Park - 900 m

                  Business areas

                  • Capital Square - 700 m
                  • Suria KLCC - 700 m
                  • Bukit Bintang Plaza - 800 m
                  • Pavilion Kuala Lumpur - 900 m
                  • Farenheit 88 - 1.0 km

                  Local attractions

                  • Chinatown - Kuala Lumpur - 1.6 km
                    Jalan Petaling, Kuala Lumpur
                  • National Planetarium - 1.6 km
                    Lake Gardens, Kuala Lumpur
                  • Railway Station and Administration Building - 1.7 km
                    Jalan Hishamuddin, Kuala Lumpur
                  • Bank Negara Money Museum - 1.6 km
                    Jalan Dato Onn, Kuala Lumpur
                  • Sri Mahamariamman - 1.7 km
                    163 Jln. Tun H.S. Lee, Kuala Lumpur

                  Near the hotel

                  • Menara Kuala Lumpur Tower - 330 m
                    Jalan Punchak, Kuala Lumpur
                  • Petronas Twin Towers - 810 m
                    Kuala Lumpur City Centre, Kuala Lumpur
                  • Bukit Nanas Forest Reserve - 660 m
                    Kuala Lumpur 50250Malaysia
                  • Istana Negara - 840 m
                    Jalan Istana, Kuala Lumpur
                  • Muzium Telekom - 470 m
                    Jalan Raja Chulan, Kuala Lumpur
                  • Kuala Lumpur City Centre - 760 m
                    Kuala LumpurMalaysia
                  • Taman KLCC - 830 m
                    Kuala Lumpur City Centre, Kuala Lumpur

                  Restaurants nearby

                  • Lafite - 30 m

                    Address: Shangri-La Hotel, lobbby level, 11 Jalan Sultan Ismail
                    Phone: 11 (603) - 2074 3900

                    62% likes this, based on 130 reviews
                    Price Range: GBP 20 - GBP 78

                  • Luna Bar - 130 m

                    Address: KH Tower, Jalan Punchak
                    Phone: +603 2332 7777

                    74% likes this, based on 193 reviews
                    Cuisine: International
                    Price Range: GBP 2 - GBP 4

                  • Pavilions Lounge - 100 m

                    Address: Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail
                    Phone: 603 2717 9900

                    79% likes this, based on 5 reviews

                  • Hard Rock Cafe - 160 m

                    Address: Groud Floor , Concorde Hotel, 2 Jalan Sultan Ismail
                    Phone: 03-27155555

                    73% likes this, based on 259 reviews
                    Cuisine: American
                    Price Range: GBP 11 - GBP 15

                  • Melting Pot Cafe - 90 m

                    Address: Jalan Sultan Ismail, Concorde Hotel

                    76% likes this, based on 26 reviews
                    Price Range: GBP 8 - GBP 12

                  Hotel information
                  • Check-in:
                    from  12 pm
                  • Check-out:
                    until  12 pm
                  • Year renovated:
                    2009
                  • Number of floors:
                    28
                  • Number of rooms:
                    662

                  Hotel Awards

                  MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                  According to guest reviews, the hotel has been rated as
                  Best Spa Hotels in Malaysia

                  Use Badge

                  Hotels nearby
                  Renaissance
                  5 stars
                  0.4 km
                  Istana
                  5 stars
                  0.6 km
                  Grand Hyatt
                  5 stars
                  0.7 km
                  Mandarin Oriental
                  5 stars
                  0.7 km
                  Novotel City Centre
                  4 stars
                  0.8 km
                  Hotel Soleil
                  3 stars
                  0.8 km
                  Westin
                  5 stars
                  2 km
                  Geo
                  3 stars
                  2 km

                  Shangri-La Hotel Kuala Lumpur Reviews

                  Guest reviews are submitted by our customers after their stay at Shangri-La Hotel Kuala Lumpur

                  Average guest rating

                  8.8out of 10
                  Superb
                  Based on 534 reviews

                  Guest reviews

                  • Family with children
                    10.0

                    I have stayed in 3 different Shangri-La Hotels in Malaysia and I'm always impressed with the the quality of the food and the friendly and service minded staff. There are probably better hotels out there but overall you get good value for your money when staying at Shangri-La. The hotel in KL is very nice and has a modern feeling to it since it has undergone a complete renovation in 2009. Shangri-La KL gets both thumbs up. I especially enjoyed the breakfast buffet.

                    Nothing negative to mention but I would rate the Mandarin Oriental in KL a bit higher than Shangri-La KL.

                  • Family with children
                    10.0

                    The hotel and staff created a wonderfully relaxing environment. The staff were professional, helpful and friendly. The facilities were excellent and although we didn't use the restaurants we did have the breakfast - which was superb and provided a wonderful variety to choose from.

                  • Single
                    8.8

                    I enjoy the high quality service and the comfortable beds

                  • Family with children
                    10.0

                    Excellent hotel, perfect service, very nice staff. Well situated near to Petromas Towers (only 5 minutes walk) and to shopping mall. City tours starts in front of the hotel, Don't miss the breakfast at Lemon garden. If possible take an up-grade to Horizon club rooms.

                  • Family with children
                    3.8

                    nothing

                    the staff are very rude . the service was very poor . It was summer and kind of abusy time of the year and it was obvious that the staff can not handle to serve big number of poeple.It was not worth the money we have paid . in short we didnt enjoy our stay at Shangri-La at all . This would be our last time to stay there .

                  • Family with children
                    9.6

                    Very friendly staff and Cleanliness of rooms. Breakfast is excellent. Hotel staff were helpful to the whole family.

                    Not really a complaint but wish from the Hotel to include more TV channels particularly for Arabic speaking guests such as AL-Jazeera channels, AL-Majd, and other children channels.

                  • Older travelers
                    8.2

                    Location is excellent

                    The way dnd is triggered (too close to the room main light switch) is misleading. This means you can easily find yourself in dnd situation for a long period without knowing it. As a logical consequence your room cannot be made until you understand the dnd logica.

                  • Couple
                    9.6

                    Hotel is beautifully presented and staff are excellent, always attentive and knowledgeable. Room was spacious and comfortable. Food was fantastic.

                  • Couple
                    10.0

                    Very large rooms, excellent breakfast (award winning), great services from E.G. the congierge who helped us finding great tours around and about. No wonder this hotel has been ranked the best in Kuala Lumpur in 2011!

                    Though excellent cuisine, their in-door restaurants (Zipangu, Chang's Palace, Arthur's) are western priced, and thus relatively expensive compared to great restaurants you'd find in the neighboorhood. Also, their Spa rates are quite high as well.

                  • Family with children
                    9.6

                    Shagri La hotel is best located. Next to Petronas towers, shopping malls and within walking distance to all the above. The Hotel design is great newly decorated in 2009 lovely bedrooms and the best lobby area I have seen in a city hotel by now. Great breakfast a variety of food.

                    It was packed and in the chinese restaurant we had dinner one night the service wsa not excellent but good.

                  • Couple
                    6.6

                    Very large hotel, with many facilities (tennis court, spa, shops and relaxing lounge). I liked the breakfast selection, the general friendliness of the staff, and the cleanliness of the room.

                    I hoped the room would be larger.

                  • Group of friends
                    7.4

                    The staff was excellent, very friendly & helpful, special thanks to Charlie @ Front Desk! Good location, within walking distance to shopping, restaurants and Petronas Twin Towers. Wifi available in rooms but transmission gets slow during evening hours.

                    Pool a bit on the weak side.

                  • Family with children
                    9.6

                    Simply , everything . Special thanks to ms zie in the front desk who was extremely welcoming

                    Simply , nothing

                  • Older travelers
                    9.6

                    Very luxurious,a lovely final night to a lengthy holiday in Europe

                    Preferred the original british Pub to the new Arthurs bar

                  • Older travelers
                    10.0

                    Excellent ambiance with personalised service. The response of the staff to any needs was prompt and courteous. Location wise it is most convenient for leisure as well as shopping.

                    The taxi service being patronised by the hotel is far too expensive, the rates being quoted were almost 60% higher than the prevalent limo rates.

                  How to reach hotel

                  hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
                  Show big map »

                  Hotel Address:

                  11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

                  Get directions
                  City Center
                  • Kuala Lumpur
                    2.8 km
                  Airports
                  Train Stations
                  • Ampang Park Station
                    1.6 km
                  • Old Kuala Lumpur Railway Station
                    2.2 km
                  Restaurants
                  • Lafite
                    30 m
                  • Hard Rock Cafe (cuisine: American)
                    160 m
                  Hotel information
                  • Check-in:
                    from  12 pm
                  • Check-out:
                    until  12 pm
                  • Year renovated:
                    2009
                  • Number of floors:
                    28
                  • Number of rooms:
                    662

                  Hotel Awards

                  MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                  According to guest reviews, the hotel has been rated as
                  Best Spa Hotels in Malaysia

                  Use Badge