Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Shangri-La Hotel Kuala Lumpur

Free Wi-Fi
Parking

Valet parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Coffee shop

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Private swimming pool

Editorial review:

This Shangri-la hotel in Kuala Lumpur has gotten mixed reviews in the past but possesses many positive features, such as a devoted and friendly staff which does its outmost to make your stay pleasant and a huge and varied breakfast buffet with amazingly good fare.

Overview

Shangri-La Hotel Kuala Lumpur is a 5-star elegant hotel providing a multifunctional accommodation only minutes away from Bank Negara Money Museum, National Monument and Chan See Shu Yuen Temple. The hotel occupies 28 floors and was renovated in 2009.

The city center is 30 minute walking distance from the hotel. A gallery, a cathedral and monuments lie a short distance away.

Business opportunities at convention centers and banks nearby as well as an overhead projector, audiovisual equipment and a microphone on-site are available.

The property enjoys convenient location within a 20-minute drive to Sultan Abdul Aziz Shah airport.

Rooms

The hotel offers 662 rooms. They are fitted with a trouser press, a sofa, satellite television, a wardrobe and a mini bar. There are rooms with a magnificent view of the city. Decorated in beautiful design with carpet floor, the rooms feature en suite bathrooms equipped with toiletries, a hairdryer and a separate shower.

Eat & Drink

Guests can also enjoy international meals at the lovely restaurant. The "manhattan Style" bar is a great place to taste snacks and sashimi and drink coffee, tea and cocktails. A variety of dishes are served in Lafite and Beach Club Cafe, which are only 5 minutes’ walk away.

You can start your day with a buffet breakfast, which costs MYR 66 per person per night. 

Services

Guests can make use of car and limousine rentals available on site.

Relax

Shangri-La Hotel Kuala Lumpur pampers guests with a ballroom, barbeque grills and a tennis court. A fitness centre, an aerobics studio and a gym are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2009.  Number of floors:   28.  Number of rooms:   662.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Free safe at reception
  • 24-hour reception
  • Late check-in
  • Early check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Exterior corridors
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis court

Services

  • Paid city shuttle
  • Airport shuttle
  • Valet parking
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Half board
  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area
  • Halal food
  • Coffee/Tea in lobby
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Projector
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Sun terrace
  • Garden area
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • City view

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    2.8 km
Airports
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Lafite
    30 m
  • Hard Rock Cafe (cuisine: American)
    160 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Rooms and availability

Premium Suite
Bed type: Double bed
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Suite|Premium Suite

Club Twin Room
Bed type: 2 Single beds
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Club King Room
Bed type: King-size bed
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Standard|Horizon Club King

Premier Double Room
Bed type: Double bed or 2 Single beds
Size: 42 m²
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Deluxe|Double Room Premier (Without Breakfast)

Premier King Room
Bed type: Twin beds or King-size bed or 2 Single beds
Size: 42 m²
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Deluxe|Premier (King/Twin) Room

Premier King Suite
Bed type: King-size bed
Size: 42 m²
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Suite|Premier Selection Suite 1 King

Shangri-La Hotel Kuala Lumpur photos Room
Premier Suite
Bed type: Twin beds or 2 Single beds or Double bed
Size: 80 m²
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  • Free Wi-Fi
  • Air conditioning
  • Bathtub
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SUITE PREMIER

Room facilities
    Standard Room
    Bed type: Double bed
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    • Air conditioning
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    Standard|Standard

    Room facilities
      King Suite
      Bed type: King-size bed
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      — Less information+ More information

      DOUBLE SUITE KING

      Suite
      Bed type: Double bed
      Check Prices
      • Air conditioning
      — Less information+ More information

      Suite|Suite

      Room facilities
        Deluxe Double Room
        Bed type: Double bed
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        — Less information+ More information

        Deluxe|DELUXE ROOM

        Deluxe King Room
        Bed type: King-size bed
        Size: 37 m²
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        — Less information+ More information

        Deluxe|Deluxe Room (King bed only)

        Executive Double Room
        Bed type: Double bed or 2 Single beds or Twin beds
        Size: 39 m²
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        — Less information+ More information

        Deluxe|Double Room Horizon Club Executive

        Executive King Room
        Bed type: Twin beds or King-size bed or 2 Single beds
        Size: 39 m²
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        — Less information+ More information

        Deluxe|Horizon Club Executive (King/Twin) Room

        Executive King Suite
        Bed type: King-size bed
        Size: 74 m²
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        — Less information+ More information

        Suite|Executive Suite King

        Executive Suite
        Bed type: Twin beds or 2 Single beds or Double bed
        Size: 74 m²
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        — Less information+ More information

        SUITE EXECUTIVE

        How to reach hotel

        hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
        Show big map »

        Hotel Address:

        11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

        Get directions
        City Center
        • Kuala Lumpur
          2.8 km
        Airports
        Train Stations
        • Ampang Park Station
          1.6 km
        • Old Kuala Lumpur Railway Station
          2.2 km
        Restaurants
        • Lafite
          30 m
        • Hard Rock Cafe (cuisine: American)
          160 m
        Hotel information
        • Check-in:
          from  12 pm
        • Check-out:
          until  12 pm
        • Year renovated:
          2009
        • Number of floors:
          28
        • Number of rooms:
          662

        Hotel Awards

        MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

        According to guest reviews, the hotel has been rated as
        Best Spa Hotels in Malaysia

        Use Badge

        Shangri-La Hotel Kuala Lumpur Location

        Legend
        • Current hotel
        • Hotels nearby
        • Other hotels
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        Route Planner
        Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

        What's nearby

        Tourist attractions

        • KL Hop-On Hop-Off City Sightseeing - 400 m

        Popular areas

        • Kuala Lumpur City Centre - 1.0 km

        Places of interest

        • Menara KL Tower - 300 m
        • Dang Wangi - 500 m
        • Malaysian Philharmonic Orchestra - 700 m
        • Aquaria KLCC - 700 m
        • Petrosains Science Discovery Centre - 800 m
        • Jalan Alor - 900 m
        • Bukit Bintang Monorail Station - 1.0 km
        • Medan Tuanku - 1.0 km
        • Starhill Gallery - 1.0 km

        Convention centers

        • Kuala Lumpur Convention Center - 700 m

        Shopping areas

        • Capital Square - 700 m
        • Capital Square - 700 m
        • Suria KLCC - 700 m
        • Bukit Bintang Plaza - 800 m
        • Pavilion Kuala Lumpur - 900 m
        • Pavilion Mall - 900 m
        • Farenheit 88 - 1.0 km

        Monuments and Landmarks

        • Menara KL Tower - 300 m
        • Petronas Twin Towers - 600 m
        • Kuala Lumpur City Centre KLCC - 700 m
        • Bukit Bintang Monorail Station - 1.0 km

        Parks

        • KLCC Park - 900 m

        Local attractions

        • Chinatown - Kuala Lumpur - 1.6 km
          Jalan Petaling, Kuala Lumpur
        • National Planetarium - 1.6 km
          Lake Gardens, Kuala Lumpur
        • Railway Station and Administration Building - 1.7 km
          Jalan Hishamuddin, Kuala Lumpur
        • Bank Negara Money Museum - 1.6 km
          Jalan Dato Onn, Kuala Lumpur
        • Sri Mahamariamman - 1.7 km
          163 Jln. Tun H.S. Lee, Kuala Lumpur

        Near the hotel

        • Menara Kuala Lumpur Tower - 330 m
          Jalan Punchak, Kuala Lumpur
        • Petronas Twin Towers - 810 m
          Kuala Lumpur City Centre, Kuala Lumpur
        • Bukit Nanas Forest Reserve - 660 m
          Kuala Lumpur 50250Malaysia
        • Istana Negara - 840 m
          Jalan Istana, Kuala Lumpur
        • Muzium Telekom - 470 m
          Jalan Raja Chulan, Kuala Lumpur
        • Kuala Lumpur City Centre - 760 m
          Kuala LumpurMalaysia
        • Taman KLCC - 830 m
          Kuala Lumpur City Centre, Kuala Lumpur

        Restaurants nearby

        • Lafite - 30 m

          Address: Shangri-La Hotel, lobbby level, 11 Jalan Sultan Ismail
          Phone: 11 (603) - 2074 3900

          62% likes this, based on 130 reviews
          Price Range: GBP 19 - GBP 77

        • Luna Bar - 130 m

          Address: KH Tower, Jalan Punchak
          Phone: +603 2332 7777

          74% likes this, based on 193 reviews
          Cuisine: International
          Price Range: GBP 2 - GBP 4

        • Pavilions Lounge - 100 m

          Address: Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail
          Phone: 603 2717 9900

          79% likes this, based on 5 reviews

        • Hard Rock Cafe - 160 m

          Address: Groud Floor , Concorde Hotel, 2 Jalan Sultan Ismail
          Phone: 03-27155555

          73% likes this, based on 259 reviews
          Cuisine: American
          Price Range: GBP 11 - GBP 15

        • Melting Pot Cafe - 90 m

          Address: Jalan Sultan Ismail, Concorde Hotel

          76% likes this, based on 26 reviews
          Price Range: GBP 8 - GBP 12

        Hotel information
        • Check-in:
          from  12 pm
        • Check-out:
          until  12 pm
        • Year renovated:
          2009
        • Number of floors:
          28
        • Number of rooms:
          662

        Hotel Awards

        MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

        According to guest reviews, the hotel has been rated as
        Best Spa Hotels in Malaysia

        Use Badge

        Hotels nearby

        Shangri-La Hotel Kuala Lumpur Reviews

        Guest reviews are submitted by our customers after their stay at Shangri-La Hotel Kuala Lumpur

        Average guest rating

        8.8out of 10
        Superb
        Based on 534 reviews

        Guest reviews

        • Family with children
          10.0

          I have stayed in 3 different Shangri-La Hotels in Malaysia and I'm always impressed with the the quality of the food and the friendly and service minded staff. There are probably better hotels out there but overall you get good value for your money when staying at Shangri-La. The hotel in KL is very nice and has a modern feeling to it since it has undergone a complete renovation in 2009. Shangri-La KL gets both thumbs up. I especially enjoyed the breakfast buffet.

          Nothing negative to mention but I would rate the Mandarin Oriental in KL a bit higher than Shangri-La KL.

        • Family with children
          10.0

          The hotel and staff created a wonderfully relaxing environment. The staff were professional, helpful and friendly. The facilities were excellent and although we didn't use the restaurants we did have the breakfast - which was superb and provided a wonderful variety to choose from.

        • Single
          8.8

          I enjoy the high quality service and the comfortable beds

        • Family with children
          10.0

          Excellent hotel, perfect service, very nice staff. Well situated near to Petromas Towers (only 5 minutes walk) and to shopping mall. City tours starts in front of the hotel, Don't miss the breakfast at Lemon garden. If possible take an up-grade to Horizon club rooms.

        • Family with children
          3.8

          nothing

          the staff are very rude . the service was very poor . It was summer and kind of abusy time of the year and it was obvious that the staff can not handle to serve big number of poeple.It was not worth the money we have paid . in short we didnt enjoy our stay at Shangri-La at all . This would be our last time to stay there .

        • Family with children
          9.6

          Very friendly staff and Cleanliness of rooms. Breakfast is excellent. Hotel staff were helpful to the whole family.

          Not really a complaint but wish from the Hotel to include more TV channels particularly for Arabic speaking guests such as AL-Jazeera channels, AL-Majd, and other children channels.

        • Older travelers
          8.2

          Location is excellent

          The way dnd is triggered (too close to the room main light switch) is misleading. This means you can easily find yourself in dnd situation for a long period without knowing it. As a logical consequence your room cannot be made until you understand the dnd logica.

        • Couple
          9.6

          Hotel is beautifully presented and staff are excellent, always attentive and knowledgeable. Room was spacious and comfortable. Food was fantastic.

        • Couple
          10.0

          Very large rooms, excellent breakfast (award winning), great services from E.G. the congierge who helped us finding great tours around and about. No wonder this hotel has been ranked the best in Kuala Lumpur in 2011!

          Though excellent cuisine, their in-door restaurants (Zipangu, Chang's Palace, Arthur's) are western priced, and thus relatively expensive compared to great restaurants you'd find in the neighboorhood. Also, their Spa rates are quite high as well.

        • Family with children
          9.6

          Shagri La hotel is best located. Next to Petronas towers, shopping malls and within walking distance to all the above. The Hotel design is great newly decorated in 2009 lovely bedrooms and the best lobby area I have seen in a city hotel by now. Great breakfast a variety of food.

          It was packed and in the chinese restaurant we had dinner one night the service wsa not excellent but good.

        • Couple
          6.6

          Very large hotel, with many facilities (tennis court, spa, shops and relaxing lounge). I liked the breakfast selection, the general friendliness of the staff, and the cleanliness of the room.

          I hoped the room would be larger.

        • Group of friends
          7.4

          The staff was excellent, very friendly & helpful, special thanks to Charlie @ Front Desk! Good location, within walking distance to shopping, restaurants and Petronas Twin Towers. Wifi available in rooms but transmission gets slow during evening hours.

          Pool a bit on the weak side.

        • Family with children
          9.6

          Simply , everything . Special thanks to ms zie in the front desk who was extremely welcoming

          Simply , nothing

        • Older travelers
          9.6

          Very luxurious,a lovely final night to a lengthy holiday in Europe

          Preferred the original british Pub to the new Arthurs bar

        • Older travelers
          10.0

          Excellent ambiance with personalised service. The response of the staff to any needs was prompt and courteous. Location wise it is most convenient for leisure as well as shopping.

          The taxi service being patronised by the hotel is far too expensive, the rates being quoted were almost 60% higher than the prevalent limo rates.

        How to reach hotel

        hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
        Show big map »

        Hotel Address:

        11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

        Get directions
        City Center
        • Kuala Lumpur
          2.8 km
        Airports
        Train Stations
        • Ampang Park Station
          1.6 km
        • Old Kuala Lumpur Railway Station
          2.2 km
        Restaurants
        • Lafite
          30 m
        • Hard Rock Cafe (cuisine: American)
          160 m
        Hotel information
        • Check-in:
          from  12 pm
        • Check-out:
          until  12 pm
        • Year renovated:
          2009
        • Number of floors:
          28
        • Number of rooms:
          662

        Hotel Awards

        MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

        According to guest reviews, the hotel has been rated as
        Best Spa Hotels in Malaysia

        Use Badge